Poor service! I visited there tonight with my family who is visiting from overseas (having bragging about the place) to allow them to have the full service of cold stone. Being that its the christmas I was certain that cold stone was open and was happy to see the open sign as well as the door being open, excited my family and I quickly ventured in only to a rude staff (Alex - I wouldnt be surprised if thats not his real name) who hastily told us that they were closed and he just forgot to close the door... my aunt explained to him that they had heard about cold stone and just needed something to bring home to which he obliged but told them they had to keep it simple..which they did... he quickly took my credit card and didnt offer me a receipt which I asked for but he walked away while mumbling something about the machine not working and to make matters worse he did not think to give me my ice cream because he set it at the back table! I had to call him again so that i would be able to get my ice cream even though they rest of my family had gotten theirs!! I am highly dissatisfied with the service I received as a result I will not be going back to cold stone or recommend in fear that I will be embarrassed once again!
My family lives to go there and make their own creations.
Love this place. Good selection and great tasting ice cream.
Oreo Overload is no longer Oreo overload. They skimped on all of the mix-ins. When we first started coming to this location everything was great. The ice cream with the mix-ins actually looked like that picture at the top of this page. Not anymore!!! Not as much ice cream and not as much mix-ins as the picture at the top of this page. It says in the description of Oreo Overload "DOUBLE OREO". It appeared to be only barely one cookie in my "Got To Have It" size. My husband barely got any graham crackers in his cheesecake ice cream. This location used to be so much better! Not so sure we'll be back.
Went there to get a smoothly, nobody greeted me for a few minutes until I yelled HELLO into the back. Then when she came out I asked for a smooth and she said she wasn’t a smoothie maker and left me to go to the back... i thought she was grabbing someone to make one and instead she came back out and I then asked if they were on special since that what it said on the board she said no and I said that’s what it says for Thursday....then she told me they don’t have any supplies for smoothies. Pretty disappointed, at this point I wouldn’t want her to make me anything!
Cold Stone Creamery is a US Bakery based in Baxter, Minnesota. Cold Stone Creamery is located at 15175 Edgewood Dr N Ste 120, Baxter, MN 56425, USA.
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